Telkomsel’s new phone center to improve service quality
The existence of a new communications center, namely Caroline or online customer monitoring, is something that is widely welcomed by consumers. This is not surprising because the services provided can actually create consumers. One form of service provided does not stop for 24 hours.
These services will certainly make users feel safe and comfortable. How not, users can submit all complaints and problems without being limited to time. Users can gently file complaints without fear outside of working hours. It is undeniable that communication centers play an important role for the company’s loyal customers
Not just as a platform to accommodate customer complaints, the call centre also plays a role in providing accurate and accurate education information from the company. This makes users not need to re-check for various sources to get the right information. In addition, this is an opportunity to increase sales to companies through attractive suggestions.
Telecommunications Center for Loyal Customers
Before the new Telecosal Center policy, in detail before August 2017, Telecosil customers can call number 155 for service centers. To use the service number 155 pens or not loaded for free.
The lack of rent or charges will certainly make consumers happy. Users do not need to set up a special budget to use the service. Users are free to file complaints or request information related to the product.
This is as it has been revealed that the general manager of telkomsel’s customer service management department, the new telecommunications center, has a very important role not only as a division to resolve complaints and complaints from customers. But also as a balanced weight with the latest products launched in the market.
This means that when there is a product that has begun in the market, but it turns out that there are still obstacles or not even ready, the role of the head of the communication centre in providing education and services will be very important so that it does not appear in the company.
The section is very important for supporting other sections such as marketing or selling. After marketing or selling products to consumers, the communication center plays a role in serving complaints, barriers and complaints related to products offered by marketing or sale.
How to contact the New Communication Center
To connect to the Telecommunications Center, it’s certainly different from before. Especially for call centers before August 2017 or about four years ago. For Telkomsel customers, both sympathetics and card users, if you want to contact the call center, you can go to number 188.
Changing the number of customer services from 155 to 188 certainly became the company’s policy. To contact call center 188 and contact the customer service officer, you are certainly given a lot of friendly money in your pocket, which is 300-for-one. Of course, the rates are very cheap.
You don’t have to set up a big trust. If you trust only rp 5000, you can already use the service without being limited on time, i.e. as necessary. So there’s no need to worry about losing a lot of trust.
Carolyn , the new and advanced telephone center
Carolina Carolyn’s new telephony center is a symbol of Carolyn’s online customer monitoring as a unified service for all Telecomcell customers, offering a convincing service in the name of service for 24 hours without stopping . Carolyn has also spread throughout major cities and will certainly expand considering the large number of television customers
According to Telecomesel data , they revealed that Caroline receives a lot of calls every month . that about 1.4 million participants in the excellent numbers are not surprising This is compared to the number of telecomesel users with deployments in various cities and regions.
Of the approximately 1.4 million users, according to statistics, more than 90 per cent of available connections can contact customer service employees directly very quickly. It’s less than 15 seconds the customer service employee team doesn’t have to doubt the company’s core product capabilities
In order to provide the best service, the company not only provides an understanding of the company’s products but also provides a region’s culture of understanding of local culture as the key to providing services to customers. So in order for consumers to be treated in a specific and different culture, it’s not difficult for Caroline’s officers.
This is what makes users of a variety of areas get the best services. Consumers also feel comfortable even though they have a different cultural background in officers because Officer Caroline has the ability to repair and is best suited
The number of Caroline calls to customers is different. Well, for local and foreign communications card customers to help merchants, you can search for official information on the telkomsel website to get the correct contact number and can be contacted.
Customer Relationship Management, a good relationship management system with customers
Caroline has a new communication center system, called Customer Relationship Management. The importance of the system is undeniable to an institutional organization. The management system serves to manage customer and company relationships well. Starts recording and collecting data to record sales activities.
The benefit of the KRM system is that all forms of interaction and communication with customers can both be well monitored from various platforms. Through a variety of platforms and services, whether on the phone or chat. Of course, consumer data is important, of course companies keep it secret. Telcosil can control all forms of communication that have occurred.
For example, customer and customer service teams interact. However, the customer service team does not happily serve consumers, so the company can monitor and use employee performance to improve it. An example of the root of the problem is that the customer service team is not used to solve customers, and the company is looking for solutions.
The solution used by the company is to improve capabilities or training. However, if the customer officer team is actually capable, it is only that they do not perform service procedures properly or according to Soups, that behavior can be a step for the company to decide on a policy.
THE KRM or customer relationship management with the integration system service certainly contains user-specific information. such as phone number, name, residence address, and example. Not only can customer problem information be collected in the system. So that the customer service team can see the data as a step toward providing the best service.
When a user contacts a customer service employee team, they can respond. The response is certainly in a short and correct time based on databases. The information is definitely very important. Of course the company guarantees it, so you don’t have to hesitate to use the new Communications Center service anymore.